General Questions

How long do your products last? (Shelf-Life)

Our products have a shelf life for a full year since the time of purchase!

Can I drink your products daily?

Yes! All of our products can be consumed daily!

Where can I purchase your products?

FlavCity products are available to purchase on our website ShopFlavCity.com!

Where can I find nutrition information/serving information?

All product nutrition/serving information can be found on our website, ShopFlavCity.com! Simply select the product you are interested in, and browse through our images to see this information!

Why are FlavCity products expensive?

At FlavCity, we pride ourselves by only using top quality ingredients which not only have amazing benefits, but also provide exceptional taste! Therefore, our price reflects this mission!

Where can I find information regarding allergens in FlavCity products?

All product allergen information can be found on our website, ShopFlavCity.com! Simply select the product you are interested in, and browse through our images to see this information!

Where are your products made?

FlavCity products are proudly made in North America!

Do your products contain any synthetic ingredients?

No! Our products are made with 100% natural ingredients, not synthetic or processed junk!

Do your products contain any animal products?

The only product that contains animal products is the FlavCity Protein Powder, which contains collagen derived from bovine, as well as whey protein!

What are the sweeteners used in your products?

FlavCity Products only contain sweeteners like Erythritol, Monk Fruit, and Stevia!

I can’t find the scoop that my product is supposed to come with?

We promise it’s in there! Sometimes, it sinks to the bottom of the bag, so you may need to dig in there!

When are other flavors/specific products going to be made available?

At FlavCity, we are always working on new flavors! The best way to know when a new flavor or product will be made available is to follow us on our social media platforms! You can follow us on Instagram at @ShopFlavCity, @FlavCity, and @Everythingerica!

My product is clumpy when combined/mixed into the liquid?

If this does occur, we recommend first creating a paste! Use the serving size recommended of the product, and mix with a small amount of water. Once the paste is created, use the rest of the liquid to stir in and enjoy!

Ordering/Shipping

Do you ship internationally?

At the moment, we only ship to Canada and to the USA!

Can I return a product?

Due to the nature of our products, we can not provide any refunds!

How long does it take for my product to arrive?

We use USPS and UPS to ship products to our customers! Normally orders take 5-7 business days to receive!

Can I change my address once I have placed my order?

Once an order is placed, we work quickly to have this order shipped to you, please ensure BEFORE placing your order that your address is correct. If you already placed your order, and the address is incorrect, please email our customer support team at hello@shopflavcity.com!

Where do I type in the promo code?

Once you are ready to check out, select the “View Cart” button, and click “Check Out”. You will be prompted to provide your card information and address, on the left side of the screen, there will be a section titled “Gift Card or Discount Code”. Type your promotional code there to receive your discount!

I placed my order but I didn’t type in the promo code?

If you missed the opportunity to type in your discount code, don’t worry! You can email our customer support team at hello@shopflavcity.com, and we will be more than happy to apply the discount to your order!

Subscriptions

How does the subscription service work?

FlavCity subscriptions are available on most of our products! Once you sign up for a subscription, you will be billed and automatically shipped the product of your selection on a monthly basis.

Can I cancel my subscription at any time?

Yes! You can cancel your subscription at any time! We encourage you to cancel your subscription a week before the automatic shipment date, in order to ensure you no longer receive this product. You can do this through the customer portal on ShopFlavCity.com or by emailing our customer support team at hello@shopflavcity.com!

Can I edit, change, or pause my subscription?

Yes! You can edit, change, and pause your subscription through the customer portal on ShopFlavCity.com or by emailing our customer support team at hello@shopflavcity.com!

How can I contact a representative regarding my order/subscription?

Our customer support team is here to help!  We are available during regular business hours (9am-5pm), Monday through Fridays. You can contact us by emailing us at hello@shopflavcity.com!

Hot Chocolate

What beverages can I use to mix my drink?

You can mix in any liquid of your choice, however we recommend using water or any milk of your choice for the FlavCity Hot Chocolate!

Is it Dairy-Free

Yes! Our chocolate is Dairy Free!

Can I drink this hot or cold?

Our Hot Chocolate can be consumed hot or cold. However, for best results, we recommend drinking it hot!

Immunity Tea

What beverages can I use to mix my drink?

You can mix in any liquid of your choice, however we recommend using water for the FlavCity Immunity Tea!

Can children have this?

Yes! Our Immunity Tea is safe for children!

Can I drink this hot or cold?

Our Immunity Tea can be consumed hot or cold. However, for best results, we recommend drinking this tea hot!

Grapefruit Lemonade

What beverages can I use to mix my drink?

You can mix in any liquid of your choice, however we recommend using water for the FlavCity Keto and Grapefruit Lemonade!

What does Non-GMO mean?

Non-GMO means not genetically modified! This means that our ingredients are 100% naturally derived!

Is the Grapefruit Lemonade like Pink Lemonade?

Kind of!! Our Pink Grapefruit Lemonade uses Grapefruit Citrus instead of lemons!

Can I mix in other products to the lemonades?

Yes! Our lemonades are the perfect mix-ins, so be creative and see what type of delicious concoction you can create!

Keto Lemonade

What beverages can I use to mix my drink?

You can mix in any liquid of your choice, however we recommend using water for the FlavCity Keto and Grapefruit Lemonade!

What does Non- GMO mean?

Non-GMO means not genetically modified! This means that our ingredients are 100% naturally derived!

Is the Grapefruit Lemonade like Pink Lemonade?

Kind of!! Our Pink Grapefruit Lemonade uses Grapefruit Citrus instead of lemons!

Can I mix in other products to the lemonades?

Yes! Our lemonades are the perfect mix-ins, so be creative and see what type of delicious concoction you can create!

C-Ya Later Vitamin C

Is the Vitamin C Supplement a chewable tablet?

No! Our Vitamin C Supplements are in pill form!

Can I take more than one Vitamin C Supplement daily?

We only recommend taking the daily suggested amount. Any other amounts should be consulted with your primary physician/doctor.

Chocolate Peanut Butter Protein Smoothie

What beverages can I use to mix my drink?

You can mix in any liquid of your choice, however we recommend using water or any milk of your choice for the FlavCity Protein Powder!

Is your protein smoothie a meal replacement?

Our Protein Smoothie was designed to have a great balance of protein, carbs and fat. Before replacing any meals, please check with your doctor.

What type of collagen is used in the protein smoothie?

Our Protein Smoothie contains 100% Grass Fed Collagen derived from bovine! Each scoop has 10g-11g of collagen depending on the flavor!