Frequently Asked Questions
Please see below for answers to common questions from customers
General Questions
How long do your products last? (Shelf-Life)
Our products have a shelf life for a full year since the time of purchase!
Can I drink your products daily?
Yes! All of our products can be consumed daily!
Where can I purchase your products?
FlavCity products are available to purchase on our website ShopFlavCity.com!
Where can I find nutrition information/serving information?
All product nutrition/serving information can be found on our website, ShopFlavCity.com! Simply select the product you are interested in, and browse through our images to see this information!
Why are FlavCity products expensive?
At FlavCity, we pride ourselves by only using top quality ingredients which not only have amazing benefits, but also provide exceptional taste! Therefore, our price reflects this mission!
Ordering/Shipping
Can I return a product?
Due to the nature of our products, we can not provide any refunds!
Do you ship internationally?
Yes! We ship to over 200 countries worldwide. You can find your country below. Please note that this list is subject to change. Also, some products may not be available to ship to every country.
Afghanistan
Albania
Algeria
American Samoa*
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Azores
Bahamas
Bahrain
Bangladesh
Barbados
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire
Bosnia and Herzegovina
Botswana
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Canary Islands
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Cook Islands
Costa Rica
Croatia
Curacao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam*
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and Mcdonald Islands
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Isle of Man
Israel
Italy
Ivory Coast
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar (Burma)
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands*
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico*
Qatar
Republic of the Congo
Reunion
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Serbia and Montenegro
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
South Korea
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Swaziland
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
U.S. Virgin Islands*
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States Minor Outlying Islands*
Uruguay
Uzbekistan
Vanuatu
Vatican City
Vietnam
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
* Indicates a domestic shipment for shipments originating in the USA.
How long does it take for my product to arrive?
We use USPS and UPS to ship products to our customers! Normally orders take 5-7 business days to receive!
Can I change my address once I have placed my order?
Once an order is placed, we work quickly to have this order shipped to you, please ensure BEFORE placing your order that your address is correct. If you already placed your order, and the address is incorrect, please email our customer support team at hello@shopflavcity.com!
Subscriptions
How does the subscription service work?
FlavCity subscriptions are available on most of our products! Once you sign up for a subscription, you will be billed and automatically shipped the product of your selection on a monthly basis.
Can I cancel my subscription at any time?
Yes! You can cancel your subscription at any time! We encourage you to cancel your subscription a week before the automatic shipment date, in order to ensure you no longer receive this product. You can do this through the customer portal on ShopFlavCity.com or by emailing our customer support team at hello@shopflavcity.com!
Can I edit, change, or pause my subscription?
Yes! You can edit, change, and pause your subscription through the customer portal on ShopFlavCity.com or by emailing our customer support team at hello@shopflavcity.com!
Kosher Products
KO Dairy
- Vanilla Protein Smoothie
- Chocolate Peanut Butter Protein Smoothie
- Protein Smoothie Single-Serve Vanilla Cream
- Protein Smoothie Single-Serve Chocolate Peanut Butter
- Protein Smoothie Single-Serve Chocolate
- Protein Smoothie Single-Serve Berries & Cream
- Butter Coffee Protein Smoothie
- Berries & Cream Protein Smoothie
- Chocolate Protein Smoothie
- Brownie Batter Protein Smoothie
- Vanilla Latte Protein Smoothie
KOF-K Parve
- Variety Pack Electrolyte Mix
- Hot Chocolate
- Immunity Tea - Elderberry
- Strawberry Limeade Electrolyte Mix
- Fruit Punch Electrolyte Mix
- Pineapple Coconut Electrolyte Mix
- Plant-Based Vanilla Protein Smoothie
- Plant-Based Chocolate Peanut Butter Protein Smoothie
- Lemon Lime Electrolyte Mix
- Plant-Based Coconut Cream Cold Brew Protein Smoothie